Today’s remote workers can cause challenges to traditional IT support tools and service desks. Providing remote workers with excellent IT support whilst pro-actively ensuring their devices are secured, patched and managed is important for service level and organisational compliance. The Pulse DMS online service removes traditional network boundaries by managing devices from the internet providing clear visibility of device data, heath and patch status quickly and easily, whilst enabling your IT support teams to be agile and support remotely if need.
Device Inventory Summary
Quickly and easily provide essential device information to IT support via a web browser. Summary information provides primary user information, the device hardware specifications, installed software and running services, and client patch updates applied and available. Granularly provide information ranging from simplistic Windows operating system (OS) version information through to BIOS firmware versions, Power Profile Configurations and Bitlocker status.
If you are looking to upgrade to Windows 10, Pulse DMS can enable your devices to be enrolled into Windows Analytics to provide insight for planning Windows 10 upgrades.
Upgrade Readiness provides powerful insights and recommendations about computers, applications, and drivers in your organisation, at no extra cost and without additional infrastructure requirements. This new service guides you through upgrade and feature update projects using a workflow based on Microsoft recommended practices. Up-to-date inventory data allows you to balance cost and risk in your upgrade projects.
Pulse DMS can connect to update compliance to provide a unified view of Windows Update and Windows Defender Antivirus compliance for Windows 10 devices. It allows organisations to keep their devices secure and up-to-date, track protection and threat status, and monitor update deployments and troubleshoot issues as they arise.
Pulse DMS provides detailed online reporting including licensing information, software inventory, endpoint protection, software update reports, with software and OS deployment reports.