It's always more fun when working together in harmony. Rather than wondering who's working on a specific alert or at what stage of resolution it's in, use Pulse OM's built in Ticketing and Change Management to provide visibility and help assign tasks.
Knowing who’s working on an issue and not assuming it’s being dealt with is key to ensuring your environment runs smoothly. Tickets allow you to take an alert and assign it to a team member for resolution and provide comments for visibility.
Not everything can be simply resolved by turning it off and back on again. Change Management allows you to take greater control for those more tricky resolutions that might require implementation planning, risk analysis and milestones setting.
Get notified when assigned work, pending approvals, comments from team members and when work has been completed to keep you in the loop. Minimises internal support delays and confusion when responding to outages.